![]() Sometimes packaging errors can occur - we are human afterall! If you have any issues with your order, please contact our Customer Service team via the Contact Us page or call us on 1300 884 763 within 30 days of receiving your order and we will issue you with a Return Authority for your product. It’s unfortunate, but sometimes products may have a manufacturing fault or get damaged in transit. *Unfortunately, we are unable to accept Change of Mind returns on Telescopes unless the packaging has not been opened. ![]() Please note that return shipping is at the expense of the customer and Refunds will exclude the original shipping fees. Simply contact our Customer Service team via the Contact Us page or call us on 1300 884 763 and we will issue you with a Return Authority for your product. No problem! If you would like to return an item to us for an Exchange or Refund, we are happy to do so within 30 days of purchase as long as the item is in its original condition with all of the original packaging. This means, if they charge free shipping on that approved price match, we will too!Īt OpticsCentral, we want you to be happy with your purchase! If you have any problems with your order within 30 days of purchase, we are happy to help you out with an Exchange or Refund. Please note that price matching will also include the competitor’s shipping costs to you. Obvious pricing error that is significantly lower than the market average.International dealers or unauthorised distributors that are selling international goods direct to Australian consumers.Online auction and marketplaces such as eBay, Amazon Australia, or Bunnings Marketplace.Special bulk or discount bundles, clearance products, second-hand, refurbished or display stock or exclusive member deals offered by the Competitor.Items that are not in stock at the Competitor or the price and availability is not clearly indicated.If you have a written quote from the Competitor indicating the price and availability if that information is not readily available on their website.If the Competitor has that item in stock and displays it on their website.That is, we do not price match to parallel/grey importers. To Australian retailers that are authorised by the Brand to sell that specific brand and product. ![]() Identical products with the same brand and SKU.
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